Refund and Cancellation Policy

1. What this policy covers

This policy applies to the Starter and Growth plans listed on our pricing page and paid for through our online checkout. The Free plan has no charges. Any engagement covered by a signed agreement is governed by that agreement, which prevails where it differs.

2. Free trial

• New workspaces start with a 15-day free trial with Growth features unlocked. No payment details are needed.
• When the trial ends without a purchase, the workspace moves to the Free plan. Nothing is charged.
• Because the trial lets you evaluate the product before paying, paid periods are not refundable except as set out in section 5.

3. Billing

• Billed in advance. The plan, billing basis, billing period and total shown at checkout apply. Any individually agreed contract may specify different terms.
• Currency and taxes. Prices are in Indian Rupees (INR). Applicable taxes, including GST, are added at checkout.
• Renewal. Each payment covers one billing period. Where you authorise automatic renewal, the authorised payment method is charged the then-current price at the start of each period until you cancel.
• Payment processing. Payments are processed by Razorpay. We do not store full card numbers, CVV, bank credentials or payment PINs.

4. Cancelling your subscription

A workspace administrator can cancel at any time without giving a reason by emailing [email protected] from the account email, with the workspace name or payment reference. We confirm the cancellation by email.

• When it takes effect. At the end of the period you have already paid for. Until then, access continues as normal.
• No further charges. Once confirmed, the plan does not renew.
• Timing. We act on requests within two business days and treat a request as made on the day we receive it. If a renewal is charged after we received your request, we refund it in full.
• No partial refunds for the unused part of a period, unused seats, or a period in which the service was not used.
• After the period ends, the workspace moves to the Free plan and its limits apply. Your data is not deleted.

5. Refunds

Fees are charged in advance and are non-refundable, except in these cases:

• Duplicate or incorrect charges, including a wrong amount or an error on our side.
• A charge after cancellation was received.
• Service not provided: we could not give you access within 7 days of payment for a reason not caused by you, or a material failure to provide the paid service remains unresolved after you notify us. Any refund is assessed against the affected service and period, subject to applicable law.
• We end the service without cause: we refund the unused part of the paid period, pro rata.
• Where the law requires it. Nothing here limits a refund right you have under law that cannot be excluded.

How to ask for a refund

Email [email protected] within 30 days of the charge with the account email, the date and amount, and the payment reference from your receipt. We aim to reply within two business days. The 30-day request window does not shorten any mandatory legal right or claim period. Never send card numbers, CVV, passwords, OTPs or payment PINs.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay. We start the refund within 5 business days of approval; it usually appears within 5 to 7 business days, depending on your bank. We cannot refund to a different account or in cash.

6. Failed payments

If a payment fails we notify the workspace administrator. If it cannot be completed, paid features may be paused and the workspace moved to the Free plan until payment is made. You are not charged for that period.

7. Changing plan or seats

Plan or seat changes take effect from the next billing period unless agreed otherwise in writing. We do not refund the difference when you move to a lower plan or fewer seats part-way through a period.

8. Price changes

We give at least 30 days' email notice before a price change applies to you. If you do not accept it, you can cancel before it takes effect under section 4.

9. Suspension by us

We may suspend or end a subscription for material breach of our Terms of Use, unlawful use, or non-payment. Fees already paid are generally not refunded in those cases, except where required by law.

10. Payment disputes

Please contact us first if a charge looks wrong; it is usually faster than a bank dispute. If a chargeback is raised, we may reasonably restrict disputed paid features while it is investigated, with notice where practicable. Contacting us first is encouraged, but is not a condition of exercising your legal rights or contacting your bank.

11. Delivery

BerryPM is software delivered over the internet. Nothing is shipped. Paid features are available in your workspace after successful payment verification. If activation does not appear, contact billing with your payment reference; do not pay again while we investigate.

12. Changes and governing law

We may update this policy; the version in force when a billing period began applies to it, and we email you about material changes. This policy is governed by the laws of India, and the courts of Thane, Maharashtra have exclusive jurisdiction, subject to mandatory rights you have under applicable law.

13. Contact

Billing, cancellation and refunds: [email protected]. General support: [email protected]. BerryPM is operated by 8plus2 Omnitech (OPC) Pvt Ltd, Urbano Q 1602, Palava Phase 2, Dombivali East, Thane, Maharashtra, India - 421204.